Website Maintenance & Support
Keep your storefronts, portals, and marketing sites fast, secure, and always-on. Proactive monitoring, security patching, content updates, and an engineering team on call - without the cost of a full in-house team.
By the numbers
The problem
Production sites need owners, not just builders.
Quiet decay
Plugins drift, certs expire, dependencies rot. You only notice when checkout breaks on a Friday afternoon.
Nobody answers the bat-phone
Your old agency is unreachable, your freelancer ghosted, and your internal dev is on PTO.
Small changes take weeks
A simple copy edit becomes a 3-week ticket. Marketing campaigns ship late, every time.
What you get
Shipped end-to-end. Owned by you.
Every engagement ships with documentation, monitoring, training, and a hand-off plan. Code lives in your GitHub. No platform lock-in, no per-seat fees stacking forever.
- 24/7 uptime & performance monitoring
- Security patches & dependency upgrades
- Content, copy & design updates
- Monthly hours pool + priority SLA
Who it's for
Built for operators in print, promo & wide-format.
Commercial printers
B2B reorder portals, branded client storefronts, and production-connected checkout.
Promo distributors
PromoStandards-powered catalogs unified across SanMar, alphabroder, 4over, and SAGE.
Trade & wholesale
Tiered pricing, contract catalogs, EDI/API order routing, and customer-specific SKUs.
In-plant & corporate
Department-scoped catalogs, approvals, budgets, and PO/GL coding back to your ERP.
How we work
A weekly demo cadence. No black-box months.
Discovery
Workshop your goals, audience, integrations, and constraints. Walk away with a written scope, milestones, and a fixed-fee or T&M proposal.
Design & architecture
UX flows, visual design in Figma, and a documented technical architecture - reviewed and signed off before a single line of production code.
Build in sprints
Weekly demos, staging environments, and clear acceptance criteria. You see progress every Friday - no black-box months.
Launch & handoff
QA, performance and accessibility audits, runbook, training, and a 30-day hypercare window. Your team owns the system after handoff.
The stack
Modern, boring, proven.
We pick tools that will still be supported in 5 years - and that your next engineer can pick up on day one.
“We replaced a tangled Magento build with a portal that finally matches how we actually sell. Orders that took 20 minutes to enter take 90 seconds. Our reps stopped avoiding the site.”
Engagement models
Transparent pricing. No surprises.
Pick a starting shape - we'll tailor the exact scope in the discovery call.
Always-on monitoring + critical patching.
- 24/7 uptime monitoring
- Security patching
- Quarterly health report
- Email support
Most popular - keeps your site evolving.
- Everything in Care
- 8 dev hours / month
- Content & copy updates
- Slack support, 4hr SLA
Dedicated engineer capacity for active roadmaps.
- 20+ dev hours / month
- Roadmap planning
- On-call escalation
- Quarterly strategy review
FAQ
Answers before you ask.
How is this different from a Shopify agency?
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We're print & promo natives. We know PromoStandards, EDI, 4over, SanMar, ERPNext, and what a quote-to-order flow with decoration and proofing actually requires. Generic e-commerce shops will hand you a templated cart and call it done.
Do we own the code?
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Yes - 100%. Code lives in your GitHub from day one. No vendor lock-in, no per-seat platform fees stacking forever.
What's the typical engagement?
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Most projects run 8–16 weeks for initial launch, then a monthly retainer for ongoing iteration, integrations, and SLA-backed support.
Can you work with our existing ERP / storefront?
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Yes. We integrate, extend, and migrate - whether you're on ERPNext, NetSuite, custom PHP, or a Shopify build that's outgrown itself.
Where is your team based?
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Lovable hybrid team across North America, Europe, and India - overlapping hours guaranteed with US Eastern through Pacific clients.
Ready when you are
Let's scope your website maintenance & support build.
30 minutes. No slides. We'll walk through your current setup, what's broken, and exactly what it would take to fix it.
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