One OMS for every order - Web2Print, EDI, CSR, marketplace, and dropship.
A purpose-built Order Management System that unifies orders from your storefronts, CSRs, EDI partners, marketplaces, and PromoStandards/4over suppliers into one queue. Smart routing to the right production floor or supplier, real-time status, split shipments, and automated customer comms - without re-keying a thing.
Program at a glance
Why a dedicated OMS
Your orders come from everywhere. They shouldn't all land in one inbox.
A modern print or promo shop ingests orders from 5–15 channels: storefronts, marketplaces, EDI feeds, CSR emails, sales rep portals, and supplier punchouts. An OMS is the air-traffic-control layer between intake and production.
Channels keep multiplying
Web2Print, Amazon, Walmart, BigCommerce, EDI 850 from corporate accounts, PunchOut, sales rep apps, CSR email - every channel adds operational drag without an OMS to normalize it.
Routing decides margin
In-house vs supplier, which press, which decoration station, which carrier - these decisions made consistently and instantly are where 5–15 margin points live.
Customers want real-time status
Modern B2B buyers expect Amazon-grade status, proofs, and shipment tracking. An OMS makes that automatic across every channel and supplier.
Drop-ship is now table stakes
PromoStandards and 4over let you sell what you don't stock - but only if your OMS can route, track, and reconcile those orders without human babysitting.
Problems we solve
What happens without an OMS - and how much it actually costs.
Every disconnected channel is a CSR hour, a misrouted order, a missed ship date, and a customer who calls instead of clicking. An OMS pays for itself fast.
Orders arrive in 6 different formats and CSRs re-key each one into the production system.
Unified intake adapter normalizes every channel into one OMS schema, automatically.
EDI 850s from corporate accounts get printed, walked across the office, and re-typed.
EDI 850/856/810 fully automated end-to-end with trading partner per-customer maps.
Dropship orders to 4over and PromoStandards suppliers live in browser tabs and spreadsheets.
Routed via API with live status, shipment tracking, and invoice reconciliation.
Split shipments and backorders cause customer-service explosions every week.
Split-ship and backorder logic built-in with automated customer comms per shipment.
Status updates require a CSR to log into 3 systems and call a supplier.
Real-time status pulled from production, carriers, and suppliers - exposed via portal & email.
Marketplace orders (Amazon, Walmart) miss ship-by dates because nobody saw them in time.
Marketplace SLAs enforced with prioritized queues and SLA-breach alerts.
What we build
Everything between order intake and shipment confirmation.
An OMS sits between your storefronts/EDI/marketplaces and your production floor / supplier network. Here's what ours does out of the box for print and promo.
Unified Order Intake
Adapters for every channel - Web2Print, Shopify, BigCommerce, Magento, Amazon, Walmart, EDI, PunchOut, custom REST - normalized into one canonical order schema.
- Web2Print: OnPrintShop, Pressero, custom storefronts
- Marketplaces: Amazon, Walmart, Faire
- EDI 850/855/856/810 via trading partners
- CSR cockpit for phone/email orders
Smart Order Routing
Rules-based routing decides in-house vs supplier, which press, which decoration station, which warehouse, and which carrier - by product, customer, SLA, or cost.
- Routing rules by product, customer, SLA, cost
- In-house production vs supplier dropship
- Multi-warehouse & multi-location support
- Manual override with audit trail
Supplier & Dropship
Native PromoStandards and 4over connectors for live inventory, pricing, and order submission. Generic supplier API & email adapters for everyone else.
- PromoStandards inventory, pricing, order, status
- 4over catalog, pricing, ordering, tracking
- Generic REST + email supplier adapters
- Supplier scorecards & turnaround tracking
Production Workflow
Job tickets, proofs, approval routing, and shop-floor status tracking for orders routed to in-house production - with scan-to-update on tablet.
- Auto-generated job tickets & proofs
- Proof approval workflow with reminders
- Shop-floor scan-to-update status
- WIP & bottleneck dashboards
Customer Communications
Automated, branded emails and SMS for order received, proof ready, in production, shipped, and delivered - wired to every channel and supplier event.
- Branded transactional email + SMS
- Status portal with proof approvals
- Split-shipment notifications
- WhatsApp & webhook notifications
Invoicing & Reconciliation
Invoices, supplier cost capture, and three-way matching synced into QuickBooks, Xero, or NetSuite - so the finance team doesn't chase orders all month.
- QuickBooks / Xero / NetSuite invoicing
- Supplier cost capture & 3-way matching
- Marketplace settlement reconciliation
- Per-order P&L reporting
Honest comparison
Purpose-built OMS vs ERP-only vs marketplace-only OMS.
Generic OMS tools (Shopify, Shippo, Brightpearl) ignore print/promo realities like proofs, decoration, EDI, and supplier dropship. ERPs alone don't have a fast, channel-first intake layer. A purpose-built print/promo OMS does both.
Engagement roadmap
From kickoff to first channel live in 6–10 weeks.
We launch the highest-volume channel first to start eliminating manual work immediately, then add channels and routing complexity in 2-week sprints.
Order audit & channel map
Inventory all current order sources, volumes, formats, and routing rules. Prioritize first channel to launch.
Core OMS + first channel
OMS deployed with canonical schema, first channel adapter, routing engine, and CSR cockpit live.
Suppliers & dropship
PromoStandards, 4over, and key supplier adapters wired with live order routing and status sync.
EDI & marketplaces
EDI trading partners, Amazon/Walmart, and additional Web2Print storefronts onboarded.
Comms, reporting, hypercare
Customer comms, dashboards, supplier scorecards, and 30-day hypercare with daily standups.
What ships
Production-grade from day one.
Every engagement ships with documentation, dashboards, and a 30-day hypercare window. Your team owns the platform, accounts, and integrations after handoff.
- OMS production + staging environments
- Canonical order schema & API
- Channel adapters for every active source
- Routing rule engine with admin UI
- PromoStandards & 4over supplier connectors
- EDI 850/855/856/810 trading-partner support
- CSR cockpit for phone/email orders
- Customer status portal with proof approvals
- Branded transactional email + SMS templates
- Per-order P&L and supplier scorecard dashboards
- QuickBooks / Xero / NetSuite accounting sync
- Documentation, runbooks & 30-day hypercare
Who it's for
Built for everyone selling print and promo at scale.
Multi-channel print shops
Shops selling through their own Web2Print + Amazon/Walmart + corporate EDI accounts.
Promo distributors
Distributors routing 50–80% of orders to PromoStandards and 4over suppliers, in-house decorating the rest.
Corporate program operators
White-label portal operators handling per-tenant catalogs, budgets, and EDI/PunchOut buyers.
Dropship-heavy brands
Brands using print/promo manufacturers as virtual warehouses without holding inventory.
Selected work
ERP & OMS rollouts shipped for print & promo brands.
Live ERP, ERPNext, and OMS deployments running production today across print shops, promo distributors, and wide-format manufacturers.
Under the hood
The platforms we use.
We work in your accounts on the platforms your team and our team already know best. No proprietary platforms, no lock-in.
“Our CSRs were drowning in re-keying. Six weeks after go-live, 70% of orders never touch a human between intake and production routing. We added two channels without adding headcount.”
FAQ
Straight answers, up front.
Do we need an ERP first, or can the OMS stand alone?
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The OMS stands alone. Many of our clients run the OMS in front of QuickBooks + a legacy MIS while planning a full ERP later. The OMS often delivers the first big productivity win on its own.
Which channels do you support out of the box?
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OnPrintShop, Pressero, custom Web2Print, Shopify, BigCommerce, Magento, WooCommerce, Amazon Seller Central, Walmart Marketplace, EDI 850/855/856/810, and PunchOut OCI/cXML. New channels typically take 1–2 weeks.
How does dropship to PromoStandards and 4over work?
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Orders routed to a supplier are submitted via PromoStandards OSN or 4over's API. We poll status, capture shipment + tracking, and surface everything in the OMS and customer portal as if it were in-house production.
Can it handle EDI trading partners?
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Yes. We support EDI X12 850/855/856/810 with per-partner maps. Common print/promo trading partners (Staples, Office Depot, Amazon Business, government GSA) are pre-mapped.
How does it integrate with our existing production system?
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Two patterns: (1) push job tickets to your existing system via API/webhook, or (2) operate the OMS's own shop-floor UI for new production lines. Both can run in parallel during cutover.
What's the typical ROI timeline?
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Most shops see CSR-hour savings within 30 days of the first channel going live. Full payback on the build is usually inside 6–12 months, primarily from labor savings and recovered on-time ship rates.
Ready when you are
Stop re-keying. Start routing.
Book a 30-min order-flow audit. We'll map every channel and routing decision in your shop and hand you a 6–10 week OMS rollout plan with hard ROI numbers.